Privacy Policy

1. Information We Collect

home4d collects various types of information to provide, maintain, and improve our services, comply with legal obligations, and protect the security and integrity of our platform. The categories of information we collect include:

1.1 Personal Identification Information

When you register an Account with home4d, we collect the following personal data:

• Full Name: As it appears on your Indonesian national identity card (KTP) or passport.
• Date of Birth: To verify you meet the minimum age requirement of 21 years.
• Email Address: For account communication, verification, and password recovery.
• Mobile Phone Number: For account security, two-factor authentication, and customer support.
• Residential Address: Including city, province, and postal code in Indonesia.
• National ID Number: KTP number or passport number for identity verification and compliance with Know Your Customer (KYC) regulations.

1.2 Financial Information

To process deposits and withdrawals, home4d collects:

• Bank Account Details: Bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI), account number, and account holder name.
• E-Wallet Information: OVO, DANA, GoPay, ShopeePay, or LinkAja account details registered in your name.
• Transaction History: Records of all deposits, withdrawals, wagers, wins, losses, and bonus claims.
• Payment Verification Documents: Bank statements or e-wallet screenshots as required for large transactions or suspicious activity investigations.

1.3 Technical and Usage Information

When you access home4d, we automatically collect technical data including:

• IP Address: To determine your geographic location, detect multiple accounts, and prevent fraud.
• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, Android, iOS), browser type and version.
• Cookies and Similar Technologies: Session cookies, persistent cookies, and local storage to maintain login sessions, remember preferences, and track platform usage.
• Gameplay Data: Games played, bet amounts, win/loss ratios, playing patterns, and session duration.
• Website Interaction Data: Pages visited, links clicked, time spent on pages, and navigation patterns.

1.4 Communication Data

We retain records of all communications between you and home4d, including:

• Live chat transcripts with customer support agents.
• Email correspondence sent to or received from our support team.
• WhatsApp messages exchanged with our customer service.
• Survey responses and feedback submissions.

1.5 Verification Documents

For KYC compliance and account verification purposes, we may request and store:

• Scanned copies or photographs of your Indonesian national ID card (KTP) or passport.
• Proof of address documents (utility bills, bank statements) dated within the last three months.
• Selfie photographs holding your ID card next to your face.
• Additional documentation as required by our compliance team or regulatory authorities.

2. How We Use Your Information

home4d uses the collected information for the following legitimate purposes:

2.1 Account Management and Service Provision

• Creating and maintaining your player Account.
• Processing deposits, withdrawals, and payment transactions in Indonesian Rupiah (IDR).
• Enabling you to place wagers on sports betting, live casino, slots, togel, sabung ayam, and other gaming products.
• Recording gameplay history and transaction records for your Account dashboard.
• Providing customer support and responding to your inquiries via live chat, email, or WhatsApp.

2.2 Legal Compliance and Security

• Verifying your identity and age to ensure compliance with Indonesian legal requirements (21+ age restriction).
• Preventing fraud, money laundering, identity theft, and other illegal activities.
• Detecting and preventing multiple or duplicate Accounts from the same individual.
• Complying with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Responding to legal requests from Indonesian law enforcement or regulatory authorities.
• Investigating disputes, chargebacks, and Terms & Conditions violations.

2.3 Platform Improvement and Analytics

• Analyzing usage patterns to improve website navigation, game selection, and user experience.
• Identifying technical issues, bugs, or performance problems.
• Testing new features, games, and platform enhancements.
• Conducting statistical analysis to understand player preferences and behavior.

2.4 Marketing and Promotions

• Sending promotional offers, bonuses, and special campaigns tailored to Indonesian players.
• Notifying you about new games, features, or platform updates.
• Communicating responsible gaming reminders and self-exclusion options.
• Conducting surveys to gather feedback on home4d services.

You may opt out of marketing communications at any time by adjusting your Account preferences or contacting our support team. Transactional and account-related communications (deposit confirmations, withdrawal notifications, security alerts) cannot be opted out of as they are essential to service provision.

2.5 Responsible Gaming Support

• Monitoring gameplay patterns to identify potential problem gambling behavior.
• Enforcing deposit limits, loss limits, and self-exclusion requests.
• Providing access to responsible gaming tools and resources.
• Contacting players who may be at risk and offering support or counseling referrals.

3. How We Share Your Information

home4d does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data in the following circumstances:

3.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist in operating the home4d platform. These parties may access your personal information only to perform specific functions on our behalf and are contractually obligated to maintain confidentiality. Service providers include:

• Payment Processors: Banks and financial institutions that facilitate deposits and withdrawals via BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other game studios that power our casino and slot games.
• Identity Verification Services: Third-party KYC verification providers that validate your identity documents.
• Customer Support Tools: Live chat software providers and email service platforms.
• Data Analytics Providers: Companies that help us analyze website usage and improve user experience.

3.2 Legal and Regulatory Obligations

We may disclose your information to comply with legal requirements, including:

• Responding to subpoenas, court orders, or legal processes issued by Indonesian authorities.
• Cooperating with law enforcement investigations related to fraud, money laundering, or criminal activity.
• Protecting the rights, property, or safety of home4d, our users, or the public.
• Enforcing our Terms & Conditions or investigating violations thereof.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on our website of any such change in ownership or control of your personal data.

4. Data Security Measures

home4d employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit Secure Socket Layer (SSL) encryption.
• Secure Servers: Personal and financial data is stored on secure servers with restricted access, firewall protection, and intrusion detection systems.
• Password Protection: User passwords are hashed and salted using industry-standard cryptographic algorithms.
• Access Controls: Only authorized home4d personnel with a legitimate need to access your data (e.g., customer support, compliance team) are granted permission, and all access is logged.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses.
• PCI DSS Compliance: Our payment processing adheres to Payment Card Industry Data Security Standard (PCI DSS) requirements.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and should notify us immediately if you suspect unauthorized access to your Account.

5. Data Retention

home4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your active Account and up to 5 years after Account closure for legal compliance and dispute resolution purposes.
• Transaction Records: Retained for 7 years to comply with Indonesian financial record-keeping regulations.
• Verification Documents: KYC documents (ID scans, selfies) are automatically deleted 90 days after successful verification, unless regulatory obligations require longer retention.
• Communication Records: Customer support transcripts and email correspondence are retained for 3 years for quality assurance and dispute resolution.
• Marketing Opt-Out Records: Maintained indefinitely to honor your communication preferences.

After the applicable retention period, personal information is securely deleted or anonymized so that it can no longer be associated with you.

6. Your Data Protection Rights

As a home4d user, you have the following rights concerning your personal data:

6.1 Right of Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact our support team with your request, and we will provide the information within 30 days.

6.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your Account settings, or contact support for assistance.

6.3 Right to Deletion

You may request deletion of your personal data, subject to legal and contractual retention obligations. Note that Account closure does not automatically result in immediate data deletion, as we must retain certain records for regulatory compliance.

6.4 Right to Restrict Processing

You can request that we limit the processing of your personal information under certain circumstances, such as while disputing the accuracy of your data or contesting the legality of processing.

6.5 Right to Data Portability

Upon request, we will provide your personal data in a structured, commonly used, and machine-readable format, allowing you to transfer it to another service provider.

6.6 Right to Object

You have the right to object to processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time through your Account settings.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days and may require verification of your identity before processing the request.

7. Cookies and Tracking Technologies

home4d uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. The types of cookies we use include:

Cookie Type	Purpose	Duration
Essential Cookies	Required for platform functionality, login sessions, and security features.	Session-based (deleted when browser closes)
Performance Cookies	Collect anonymous data on how visitors use home4d to improve performance.	Up to 1 year
Functional Cookies	Remember your preferences (language, currency display) for a personalized experience.	Up to 1 year
Targeting Cookies	Track your browsing to deliver relevant promotional offers and advertisements.	Up to 1 year

You can manage cookie preferences through your browser settings. However, disabling essential cookies may impact platform functionality and prevent you from accessing certain features.

8. Third-Party Links

The home4d platform may contain links to third-party websites, such as game provider sites or payment processor pages. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

home4d services are strictly intended for individuals aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we discover that a minor has created an Account and provided personal information, we will immediately close the Account and delete all associated data. If you believe a minor has registered on home4d, please contact us immediately at [email protected].

10. International Data Transfers

home4d primarily operates within Indonesia and stores data on servers located in secure data centers. In some cases, your personal information may be transferred to and processed in countries outside Indonesia for purposes such as cloud hosting or technical support. When such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

home4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform functionality. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of home4d services after any modifications indicates your acceptance of the revised Privacy Policy. For significant changes that materially affect your rights, we will provide additional notice via email or prominent platform notification.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry"
• Live Chat: Available 24/7 through the home4d platform
• Response Time: We aim to respond to all privacy-related inquiries within 7 business days.